Zendesk Explore Permissions Enhancements

Zendesk continues to enhance the capabilities of the Explore reporting platform, and recently has added a new permission set into the user role configurations for Explore. We’ve seen many requests from clients about restricting the data that report viewers can access to only the tickets that they have access to. This has always been a glaring inconsistency in the product. If a user can’t access a ticket in the support interface, why should they be able to access the data of the ticket in Explore. The previous permission sets were much too limited to restrict the data as needed.

With the new permissions available, which should be finished rolling out to all accounts by the end of the month, there is a much more granular scheme available to restrict which data a report viewer or editor can view.  You can view the original posting from Zendesk here.

Permissions can now be further defined to restrict access in the following 3 options:

• Groups that the user belongs to,
• Data from selected groups
• All data