Zendesk Webhook Tutorials

Zendesk webhooks provide a powerful capability to extend the platform.  Lately, I've been coming across quite a few posts created by Zendesk user's asking if triggers can be used to set a certain field, such as ticket organization, set a due date in the future, or even to clear a date field.  The answer to most of these questions is to create and leverage the power of webhooks.  Because webhooks can be a confusing concept to work with for some admins, we have created several tutorials on how to build a webhook to handle various use cases.

• Use a Webhook to Set Due Date Filed via Trigger or Automation
• Set Requester Organization from Trigger
• Remove Requester Organization from Trigger
• Clear Date Field via Trigger or Automation

There are also a lot of good resources available in the SuccessCX Help Centre, some of which we have included below.

• How to automatically update a ticket's subject
• How to copy user profile data into a custom text field using a webhook
• How to automatically add CC's to a ticket via webhook
• How to automatically remove all CC's, Followers & Collaborators on a ticket via a business rule